Customer Service Evaluations

mystery shopper program

Our program enables your company to:
 

• Monitor Sales
• Have written documentation
• Evaluate Customer Service
• Determine Strengths & Weaknesses
• Retain Good Employees

Our Reports:
 

• Measure Employee Performance
• Provide Factual, Detailed, and Current Information
• Give an overall Summary of our Experience
• Highlight any Critical Information

Our concept to monitor employee performance is a reflection on bottom line profits.

We provide an Un-biased view of what it is like to be a customer.

We start with a preliminary phone conversation as well as an on-site visit.

Our goal is to see your investment dollars increase by having well-trained and effective sales and customer service employees.

 

Industries we Service

• Banking Institutions
• Car Dealerships
• Casinos
• Grocery Stores
• Medical Facilities

• Property Management
• Restaurants
• Retail Stores
• Tourist Attractions

Pricing Options

Southwest Evaluations & Consulting tailors prices to meet the special needs of our customers. Prices vary depending on the frequency of the shops and the number of locations.

Annual Service Agreement

An annual service agreement is the best price that we offer to our clients. The price will remain in effect for the next 12 (twelve) months (providing the service agreement is still in effect and there has been no lapse in service for that period of time).

Month-to-Month price Agreement

This plan is more expensive since there is no service agreement. At any time if you desire to sign an annual service agreement, the price would be reduced considerably.